Is XpresSpa fraud?

• Membership Fees: Customers report being charged for monthly membership fees after signing up for a subscription service without a clear understanding of the terms.
• Additional Services: Users have mentioned being billed for add-ons or enhancements to services they initially selected.
• Gratuity Charges: Some customers noted that a service fee or gratuity was automatically added to the total bill, which may not have been explicitly communicated beforehand.
• Late Cancellations: Customers have experienced charges due to late cancellation or no-show fees if they missed their booked appointment.
• Extra Products: Instances were reported where customers were charged for products sold at the location, such as skincare items that were not discussed during the service.
• Accidental Re-signups: A few users mentioned unintentionally re-signing up for services or memberships due to unclear instructions or miscommunication during their visit.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xpresspa.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xpresspa.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xpresspa.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.