Is XpresSpa Purchase fraud?

• Subscription Services: Users may accidentally sign up for monthly subscription plans for services or discounts, leading to recurring charges.
• Product Purchases: Customers might make one-time purchases for products sold at XpresSpa and see charges related to those transactions.
• Service Usage: Charges can arise from specific spa services rendered, such as massages, facials, or nail treatments, which some customers forget to account for.
• Cancellation Fees: Customers who cancel appointments late may face fees, resulting in unexpected charges.
• Tips and Gratuities: Gratuities for services may be automatically added to the bill, leading to higher-than-expected charges.
• Booking Errors: Users may accidentally book multiple services or appointments, resulting in multiple charges.
• Promotional Offers: Some users reported confusion over promotional offers that automatically enroll them in services or memberships, leading to charges.
• Service Upgrades: Opting for upgrades or add-ons to services can lead to higher charges than anticipated.
• Billing Issues: Technical glitches in payment processing can sometimes cause duplicate charges or unexpected fees.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xpresspa.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xpresspa.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xpresspa.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.