Is XpresSpa Treatments fraud?

• Services Used: Customers may see charges for spa services, such as massages, facials, or manicures, which are billed after the service is rendered.
• Product Purchases: Charges can occur if customers purchase retail products offered at the spa, including skincare or wellness items.
• Subscription Fees: Some users report being charged for memberships or subscription services that offer discounts on treatments or products.
• Automatic Renewals: Customers might overlook automatic renewal terms for subscriptions, leading to unexpected charges.
• Cancellations or No-shows: Fees may be applied for late cancellations or missed appointments, as outlined in the spa’s cancellation policy.
• Promotional Offers: Charges could result from opting into special promotions that require payment after a trial period.
• Tip Charges: If gratuity is added automatically for services, customers might find additional charges on their bill.
• Taxes and Fees: Additional taxes or service fees may be included in the final charge, sometimes leading to confusion.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xpresspa.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xpresspa.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xpresspa.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.