Is XPRESSPA fraud?

• Purchases of Services: Customers may be charged for spa services such as massages, facials, or manicures that they have used during their visit.
• Membership Fees: Some customers reported being automatically enrolled in a membership or subscription service, resulting in recurring charges.
• Add-on Services: Extra services like upgrades or additional treatments that were not initially disclosed can lead to unexpected charges.
• Cancellation Fees: Fees may apply for late cancellations or no-shows according to the spa's policy.
• Product Purchases: Charges for any retail products bought during the visit might appear on customers' accounts.
• Automatic Renewals: Unawareness of automatic renewal terms on memberships or packages could result in charges without consent.
• Confirmation Error: Some customers mentioned being mistakenly charged due to booking errors or double bookings.
• Tips Included: Charges may also reflect automatic gratuity added to services, which clients may not have anticipated.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xpresspa.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xpresspa.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xpresspa.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.