Is XpresSpa Retail fraud?

• Subscription Services: Some users reported being charged for monthly subscriptions they signed up for, such as regular access to specific services or discounts.
• Unused Services: Customers mentioned charges for services they thought were free or included but were not, resulting in unexpected fees.
• Additional Fees: Extra costs for upgraded services or products during their spa visits were highlighted, leading to higher-than-expected transactions.
• Cancellation Charges: A few users experienced fees when they canceled appointments, even when they believed they followed the cancellation policy.
• Pre-authorization Holds: Some customers noticed temporary charges on their cards that were later adjusted but initially caused confusion.
• Non-refundable Purchases: Gifts or packages purchased were sometimes non-refundable, leading to charges that customers were not aware of at the time of transaction.
• Merchandise Sales: Charges for products sold at the spa, such as skincare items, were reported, especially if customers didn’t realize they were making a purchase.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xpresspa.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xpresspa.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xpresspa.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.