Is XpresSpa Spa Services fraud?

• Membership Fees: Some users reported unexpected charges due to monthly membership fees for services.
• Automatic Renewals: Charges may occur if a subscription automatically renews without the user realizing it.
• Service Upgrades: Customers have mentioned being charged for upgraded services that they either forgot about or did not fully understand when booking.
• No-Show Fees: Users noted being charged for missed appointments or services that were not canceled in advance.
• Promotional Offers: Some users experienced charges related to promotional packages or services they signed up for but later forgot to cancel.
• Gift Certificates: Charges may appear if a user previously purchased a gift certificate or package for someone else, or if someone redeemed a gift certificate linked to the user's account.
• Cancellation Policy Violations: Users have also reported being charged for not adhering to the cancellation policies outlined during booking.
• Tips and Gratuities: Some charges may include mandatory tips for services provided, which users sometimes overlook.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xpresspa.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xpresspa.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xpresspa.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.