Is XpresSpa Services fraud?

• Service Charges: Customers often see charges for spa services such as massages, facials, or nail treatments that they have received.
• Product Purchases: Many users report charges for skincare products or merchandise purchased during their spa visit.
• Membership Fees: Some customers sign up for membership programs which may lead to recurring charges on a monthly or annual basis.
• Subscription Services: Charges can occur if a customer has opted into subscription services for regular treatments or products.
• No-Show Fees: There are instances where customers experienced charges for missed appointments, referred to as no-show fees.
• Cancellation Policies: Some users mentioned being charged fees for late cancellations or alterations to their booked services.
• Promotional Offers: Occasionally, users found unexpected charges related to promotional offers or discounts that were not fully understood at the time of booking.
• Payment Errors: Several customers shared experiences of being mistakenly double-charged or having billing errors on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xpresspa.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xpresspa.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xpresspa.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.