Is DFDS fraud?

• Ferry Bookings: Customers may see charges for ferry tickets purchased through DFDS, including additional fees for changes or cancellations.
• Loadings and Extras: Charges for extra options like cabin upgrades, or meals purchased onboard the ferry.
• Subscriptions: Some users report being charged for recurring subscriptions related to DFDS services, often without clear information on how to cancel.
• Customer Service Transactions: Costs associated with modifying bookings via customer service may result in unexpected charges.
• Currency Conversion Fees: Users have reported extra charges due to currency conversion when booking from abroad.
• Membership Programs: Fees for membership programs that include benefits for frequent travelers might lead to charges if not adequately understood.
• Travel Insurance: Optional travel insurance products at the time of booking can also lead to additional charges if selected.
• Error Charges: Some customers have experienced unexpected charges due to booking errors or system glitches.
• Miscellaneous Services: Charges for services like priority boarding or specific pet accommodations may appear on statements.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the dfds.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the dfds.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with dfds.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.