Is DFDS Booking fraud?

• Ferry Bookings: Customers may see charges for ferry trips booked through DFDS, which include tickets for passengers and vehicles.
• Subscription Services: Users have reported unexpected charges if they subscribed to a DFDS loyalty program or newsletter that included a fee.
• Cancellation Fees: Some users encountered charges after canceling their trips, as DFDS may charge a fee based on their cancellation policy.
• Additional Services: Charges can arise from add-ons like cabin upgrades, onboard services (like meals or Wi-Fi), or travel insurance purchased during booking.
• Currency Conversion Fees: Customers have noted charges related to currency conversion if transactions were processed in a currency different from their bank's.
• Booking Errors: Some users mistakenly booked multiple trips or made duplicate bookings, leading to additional charges.
• Unattended Toll Fees: If traveling through areas managed by DFDS, some users reported being charged for tolls related to ferry access or other services.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the dfds.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the dfds.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with dfds.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.