Is DFDS Travels fraud?

• Ferry Bookings: Customers are charged for booking ferry tickets for travel across various routes offered by DFDS.
• Subscription Services: Some users may have signed up for a subscription that automatically renews, leading to recurring charges.
• Additional Services: Charges can apply for additional services such as cabin upgrades, extra luggage, or onboard meal options.
• Booking Fees: There might be booking or transaction fees associated with making a reservation through their website.
• Currency Conversion Fees: Charges may result from currency conversion if the booking is made in a currency different from the user’s bank or card.
• Cancellation or Change Fees: If a customer changes or cancels their booking, they may incur fees that appear as charges.
• Travel Insurance: Purchasing optional travel insurance during the booking process can result in additional charges.
• Parking Fees: If using DFDS’s facilities for parking while traveling, separate charges may apply.
• Promotional Costs: Some users report being charged for promotional bookings that were not fully free or discounted as expected.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the dfds.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the dfds.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with dfds.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.