Is DFDS A/S fraud?

• Ferry Bookings: Customers may be charged for ferry tickets when they book online. This charge typically includes the cost of the fare and any additional services selected during the booking process.
• Service Fees: Additional service fees may be applied for online bookings or modifications to existing reservations, leading to unexpected charges.
• Subscription Services: Some users report being charged for subscription services, such as DFDS' loyalty programs or premium memberships that offer special rates and benefits.
• Travel Insurance: If travelers opt for travel insurance during the booking process, they will see an extra charge related to that insurance policy.
• Change Fees: Modifying a booking can incur change fees, which customers may not realize until after the transaction is completed.
• Cancellation Fees: Cancelling a booking may result in a fee, which can show up as a separate charge under DFDS.
• Additional Products: Charges may appear if customers purchase additional products or upgrades, such as cabin upgrades or vehicle add-ons.
• Currency Conversion Fees: International customers may be charged currency conversion fees if they book in a currency different from their bank's standards.
• Multiple Reservations: Users sometimes accidentally create multiple bookings, leading to multiple charges on their accounts.
• Payment Errors: In cases of payment processing issues, customers might see hold charges or duplicate charges until the situation is resolved.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the dfds.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the dfds.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with dfds.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.