Is DFDS Group fraud?

• Subscriptions: Customers may have signed up for a recurring subscription or membership that automatically renews.
• Booking Fees: Charges may arise from booking ferry tickets or travel services, including any additional fees for changes or cancellations.
• Onboard Services: Users often report charges for services used onboard, such as meals, drinks, or upgrades.
• Currency Conversion Fees: If transactions involve currency conversion, customers might see additional fees related to exchange rates.
• Additional Luggage: Costs for extra luggage or services not included in the initial booking may be charged.
• Insurance: Some users opt for travel insurance during their booking, which results in additional charges.
• Payment Processing Fees: Banks or payment processors sometimes apply fees that appear on statements as charges from DFDS.
• Tax and Service Charges: Local taxes or service charges might be added to the original price, leading to higher costs than expected.
• Cancellation Fees: If a booking is canceled, customers often face cancellation fees that can appear as new charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the dfds.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the dfds.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with dfds.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.