Is DFDS Terminal fraud?

• Ferry Bookings: Charges for tickets purchased for ferry services between various destinations.
• Subscription Services: Customers may sign up for monthly or annual memberships for travel discounts or other benefits, leading to recurring charges.
• Premium Services: Additional fees for upgrades like cabin selection, onboard meals, or priority boarding.
• Change Fees: Charges incurred when altering existing bookings, including date or passenger changes.
• Cancellation Fees: Penalties for canceling a reservation within a specific period.
• Extras and Add-ons: Costs for additional products like travel insurance, Wi-Fi, or vehicle transport.
• Fuel Surcharges: Potential extra charges added due to fluctuations in fuel prices affecting operations.
• Currency Conversion Fees: Foreign transaction fees applied if the payment is made in a different currency.
• Payment Processing Fees: Charges that might apply when using certain payment methods or platforms.
• Accidental Repeated Charges: Users report being charged multiple times for the same booking due to technical glitches or browser errors.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the dfds.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the dfds.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with dfds.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.