Is Hurricane Electric fraud?

The Guide to Understanding Why You Were Charged By “Hurricane Electric” and What To Do About It (he.net)

Bella Khan, Subscription Cancellation Expert

Published January 31, 2026

Last updated January 31, 2026

1 min read

What is "Hurricane Electric"?

Hurricane Electric is an internet service provider that offers high-speed connectivity and domain name services. They provide plans for businesses and individuals looking for reliable internet access and email hosting. If you see a charge from them, it’s likely for a subscription to these services that help keep your online presence running smoothly.

Hurricane Electric: The name of the company or service provider you are paying.
Transaction: Indicates that this entry is related to a financial exchange, such as a payment for services or goods.
Invoice: A bill for services rendered, outlining what you are being charged for.
Subscription: Implies that this payment may be for a recurring service, like internet hosting or server space.
Online: Suggests that the transaction was conducted over the internet rather than in-person.
Payment Method: Refers to how you paid for the service, such as a credit card or bank account.
Amount: The total cost of the service you are paying for, reflecting the value of what you purchased.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Charges from Hurricane Electric may show up as:

Hurricane Electric HE.Net HE Hurricane Electric Internet Services Hurricane Electric LLC he.net Hurricane Electric Inc.

Why do people get charges like this from Hurricane Electric?

Domain Registration: Customers may be charged for registering or renewing a domain name through Hurricane Electric.
Web Hosting Services: Subscriptions for their web hosting plans can lead to recurring charges.
Bandwidth Overages: If users exceed their allotted bandwidth, additional fees may apply.
IPv6 Services: Charges may arise from using specific IPv6 address ranges or related services.
Dedicated Server Rentals: Users renting dedicated servers may see charges based on the duration and specifications of their rental.
Technical Support: Some premium support services or troubleshooting may incur additional costs.
Third-Party Services: Charges may result from integrating or using third-party applications or services that are billed through Hurricane Electric.
Account Upgrades: Customers upgrading their accounts to access more features or higher limits may face additional charges.
Billing Errors: Some users report unexpected charges due to billing errors or confusion over account settings.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the he.net via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the he.net refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with he.net, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Hurricane Electric Customer Service Info

If you need assistance, here's how you can get in touch with Hurricane Electric's support team.

Phone

1-510-580-4100

billing@he.net

Site

https://www.he.net/contact.html

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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The Easiest Way to Cancel Hurricane Electric

If you're frustrated trying to cancel your subscription, membership, or bill from Hurricane Electric—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.