Is Hurricane Electric Inc. fraud?

• Dedicated Services: Users often subscribe to dedicated server hosting or other specialized services that incur monthly fees.
• Renewals: Some customers report unexpected charges due to automatic renewals of services they had initially signed up for.
• Overage Charges: Users may incur costs for exceeding bandwidth limits or usage limits associated with their hosting plans.
• Domain Registrations: Charges may appear due to domain registration or transfer fees, including renewals.
• Additional Resources: Customers can be charged for additional IP addresses, storage, or other resources beyond their original plan.
• Upgrades and Add-ons: Fees can arise from upgrading to higher-tier services or adding extra features not included in the basic package.
• Support Services: Some users pay for premium support services, which can lead to additional charges.
• Expired Trial Periods: After a free trial period ends, customers might see charges as their accounts convert to paid subscriptions.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the he.net via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the he.net refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with he.net, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.