Is HE.Net fraud?

• Monthly Subscriptions: Customers may be subscribed to services such as web hosting or VPN services that automatically renew each month.
• Usage of Additional Services: Charges may arise from using extra services beyond the base plan, like additional IP allocations or bandwidth usage.
• Domain Registration Renewal: If a customer registers a domain through Hurricane Electric, they may see charges for renewals when domains approach their expiration date.
• Upgrades or Add-ons: Customers could incur charges for upgrading their plans or adding features, such as more storage or enhanced security options.
• Billing Errors: Occasionally, users on forums mention unexpected charges due to billing system errors, leading to duplicate charges or wrong amounts being billed.
• Inactive Account fees: Some users reported being charged for having inactive accounts that were not terminated properly.
• Support Services: If a customer opts for premium support or consultation, additional fees may apply.
• Custom Solutions: Businesses might incur charges for customized services or solutions tailored to their specific needs.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the he.net via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the he.net refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with he.net, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.