Is InfoHep Online Access fraud?

• Subscriptions: Many users report being charged due to automatic renewals of subscriptions they signed up for, often without realizing it.
• Purchases: Users may see charges for specific items or services they purchased from the InfoHep site, which can include reports or documents.
• Trial Periods: Charges can occur after a free trial period ends, transitioning into a paid subscription without explicit notification.
• Accidental Sign-Ups: Some customers mention unintentionally signing up for services, particularly when using linked accounts or through promotions.
• Additional Services: Users might incur charges for extra services or features that were not clearly outlined during the initial sign-up process.
• Payment Processing Errors: Occasionally, charges may be duplicated or incorrectly processed, leading to unexpected fees appearing on accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the infohep.org via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the infohep.org refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with infohep.org, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.