Is InfoHep Subscription fraud?

• Subscriptions: Users may have accidentally subscribed to a premium service without realizing it, leading to recurring charges on their accounts.
• Trial Periods: Some users mentioned being charged after a free trial ended, as they forgot to cancel their subscription.
• In-App Purchases: Charges may appear from making in-app purchases within InfoHep's services, often for additional features or content.
• Account Upgrades: Users reported being charged after upgrading their accounts to access exclusive features or functionality.
• Advertising Services: Some customers noted charges for promoting their entries or advertisements on the InfoHep platform.
• Multiple Accounts: Confusion between multiple accounts can lead to unexpected charges if users forget they have subscribed to more than one.
• Customer Support Fees: A few users shared experiences of being charged for customer support services rendered, which were unexpected.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the infohep.org via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the infohep.org refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with infohep.org, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.