Is CMA CGM FREIGHT fraud?

• Shipping Services: Customers may receive charges for freight forwarding, container shipping, or logistics services provided by CMA CGM.
• Port Handling Fees: Charges for services related to loading and unloading cargo at ports.
• Demurrage Charges: Fees incurred if containers are kept beyond the allowable free time at ports.
• Detention Fees: Fees for using a container after it has left the port for longer than the agreed period.
• Customs Clearance Services: Charges for assistance with customs documentation and clearance processes.
• Cargo Insurance: Charges for optional insurance coverage protecting shipments.
• Subscription Services: Users may accidentally subscribe to premium tracking or management services, leading to recurring charges.
• Fuel Surcharges: Additional fees based on fluctuating fuel prices that are added to shipping costs.
• Invoicing Errors: Instances where customers report mistakenly being charged due to administrative mistakes or misbilling.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cma-cgm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cma-cgm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cma-cgm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.