Is UpsidePizza.com fraud?

• Online Orders: Customers might see charges from Upside Pizza due to placing online orders for delivery or pickup, which may include delivery fees or service charges.
• Subscriptions: Some users mentioned encountering charges related to subscription services for regular discounts or deals, which could be automatically renewed.
• Adjustments or Add-ons: Charges may result from additional items added to an order, such as extra toppings or drinks, leading to higher than expected totals.
• Promotions Gone Awry: Users have reported charges appearing after trying to apply promotional codes that didn't work as expected, leading to confusion over final charges.
• Failed Payment Attempts: Customers sometimes see pending charges if their payment fails, as the company may attempt to process the transaction multiple times.
• Gratuity Included: Some users noted that team members may automatically include gratuity for larger orders, which can lead to unexpected charges on the bill.
• Third-party Apps: Charges could arise from using third-party delivery platforms (like DoorDash or UberEats) that partner with Upside Pizza, which may include additional service fees.
• Cancellations: Depending on the company policy, customers might incur charges after canceling orders if fees are associated with their canceled services.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the upsidepizza.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the upsidepizza.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with upsidepizza.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.