Is TRU Inc. fraud?

• Subscriptions: Many users report being charged for recurring subscriptions that they may have signed up for, often without realizing it was a subscription-based service.
• Free Trials: Some customers have mentioned that they inadvertently signed up for a free trial, which transitioned to a paid subscription after the trial period ended.
• In-App Purchases: Charges can occur from in-app purchases related to an application or service offered by tru, which some users may overlook.
• Account Mismanagement: Several users discussed the confusion surrounding account setups, leading to unexpected charges when multiple accounts are created.
• Service Fees: Additional service fees associated with specific transactions might not be clearly outlined, leading to charges that users did not anticipate.
• More Than One User: In cases of family or shared accounts, charges might arise from multiple users accessing services under the same billing information.
• Automatic Renewals: Users often found that auto-renew features were enabled by default, resulting in unexpected charges after the initial payment period.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the tru-contact.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the tru-contact.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with tru-contact.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.