Is Tobii Online Store fraud?

• Subscription Services: Customers might subscribe to Tobii's services, leading to monthly or annual charges.
• Software Purchases: Buying software or applications directly from Tobii's website can result in immediate charges.
• Hardware Purchases: If customers buy Tobii hardware, such as eye trackers, charges will appear for those transactions.
• Renewal Fees: Any subscriptions or licenses not cancelled may auto-renew, causing unexpected charges to appear on billing statements.
• Accessing Premium Features: Some services may have premium versions that require additional payment.
• Customer Support: Users might unknowingly incur charges for specialized customer support services or consultations.
• Trial Period Expiration: Users who sign up for free trials might be charged if they do not cancel before the trial period ends.
• Multiple Accounts: Customers managing multiple accounts may overlook purchases or subscriptions linked to different emails.
• International Transaction Fees: Charges might appear due to currency conversion fees when purchasing from different regions.
• Third-party Resellers: Purchases made through third-party resellers may also cause confusion regarding charges, as customers may not recognize the billing source.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the tobii.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the tobii.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with tobii.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.