Is Tobii Dynavox fraud?

• Subscription Fees: Customers may subscribe to Tobii services for eye tracking software or analytics, which can lead to recurring charges if not canceled in time.
• Hardware Purchases: Users might be charged for purchasing Tobii hardware, like eye trackers or related peripherals, directly from their website.
• Software Licensing: Charges can occur if users buy licenses for specific Tobii software that require one-time or annual fees.
• Trial Conversions: Some users reported being charged when trial periods for services ended and the subscriptions automatically converted to paid plans.
• Upgrades or Add-ons: Customers may incur charges for upgrading their existing software or purchasing additional features not included in their original purchase.
• Shipping Fees: When ordering physical products, users may see charges for shipping and handling on their invoices.
• Consultation Services: Charges can arise from engaging Tobii's support or consultation services for personalized assistance with their products.
• Foreign Transaction Fees: International users noted additional fees due to currency conversion when purchasing from Tobii's website.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the tobii.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the tobii.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with tobii.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.