Is Tobii AB fraud?

• Subscription Services: Customers often mention being charged for recurring subscriptions they signed up for, such as software access or support services.
• One-Time Purchases: Charges may occur from recent purchases of hardware or software products directly from the Tobii website.
• Renewal Fees: Some users report confusion over renewal fees for services or warranties they had previously signed up for.
• Trial Period Conversions: Charges can appear after a free trial period ends, converting automatically to a paid subscription if not canceled beforehand.
• In-Game Purchases: If users are using Tobii's technology in gaming, they may see charges related to in-game purchases or software upgrades.
• Accidental Charges: Some discussions highlight users accidentally purchasing extra features or services they did not fully intend to buy.
• Shipping and Handling: Users noted this as a reason for charges when ordering physical products, which can sometimes be unclear during checkout.
• Customer Support Fees: In some cases, charges for enhanced customer support or technical assistance have been reported by users.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the tobii.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the tobii.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with tobii.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.