Is Tobii fraud?

• Subscriptions: Users might accidentally sign up for a subscription service related to software or updates from Tobii, resulting in recurring charges.
• One-time Purchases: Customers may have made a purchase of hardware or software, leading to a direct charge on their account.
• Trial Charges: Engaging with a trial service could lead to automatic billing if users forget to cancel before the trial period ends.
• Hardware Fees: Charges might be related to the purchase or rental of Tobii's eye-tracking devices, as users may not be fully aware of return policies.
• Service Fees: Costs associated with technical support or additional services requested by users could generate unexpected charges.
• Upgrades: Users may opt for an upgrade to a more advanced version of a product, prompting a charge they might not anticipate.
• Use of Third-party Platforms: Charges may appear if a user purchases Tobii products through third-party platforms or retailers, sometimes leading to confusion about billing sources.
• Accidental Double Charges: Instances can occur where a user is inadvertently charged more than once for the same transaction due to system errors.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the tobii.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the tobii.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with tobii.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.