Is The Lobster Co. fraud?

• Subscription Fees: Many users report being charged quarterly or annually for ongoing subscriptions they may have signed up for without fully understanding the terms.
• Premium Services: Some users mention charges for access to premium features or services that require additional fees beyond basic usage.
• Inadvertent Purchases: Users have described instances where they accidentally purchased add-ons or upgrades, often due to unclear interface prompts.
• Free Trial Conversions: Several people share experiences where their free trials converted into paid subscriptions without adequate notification before the trial ended.
• Multiple Accounts: Users sometimes overlook multiple accounts tied to different emails, resulting in unexpected charges from accounts they thought were inactive.
• Currency Conversion Fees: International users might see additional charges related to currency conversions or bank fees that weren't clearly disclosed.
• Promotional Offers: People have encountered issues with promotional offers that automatically renew into paid plans if not canceled in time.
• Tax and Service Fees: Some customers note unexpected charges related to service fees or tax that may not be clearly stated during the purchase process.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thelobster.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thelobster.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thelobster.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.