Is Lobster Restaurant fraud?

This article and service are not officially affiliated with The Lobster

The Guide to Understanding Why You Were Charged By “Lobster Restaurant” and What To Do About It (thelobster.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Lobster Restaurant"?

The Lobster is a fun online seafood market where you can order fresh lobster and other tasty seafood right to your door. They offer subscription services that let you enjoy regular deliveries, so you never run out of delicious meals. If you're seeing a bill from them, it's likely for a subscription or a recent seafood order you placed.

Lobster Restaurant: The name of the restaurant where you made the purchase.
Transaction: This indicates that a purchase or payment has been made at the restaurant.
Location: This is the general area or city where the restaurant is located, though not explicitly stated in the descriptor.
Amount: Typically, the total cost of your meal is included in the transaction details, but it is not shown here.
Type: This may not be explicitly in the descriptor, but it generally refers to the nature of the transaction, like a dine-in or takeout order.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from The Lobster?

Subscription Services: Users may be charged for a subscription that automatically renews unless canceled. This often includes premium features or services.
In-App Purchases: Charges can occur from purchasing additional features, tools, or content within the app itself.
One-Time Purchases: Some users may have made one-time purchases for specific services or items that got charged to their account.
Free Trials: Users who sign up for a free trial may forget to cancel before the trial period ends, resulting in a charge.
Accidental Charges: Instances where users may have accidentally clicked on purchase buttons leading to unintended charges.
Fees for Additional Services: Charges may be applied for using specific services that incur additional fees, such as marketing tools or analytics.
Currency Exchange Rates: Some users reported charges due to fluctuations in currency exchange rates if they are not in the same currency as the charge.
Customer Support Interactions: Resolving issues through customer support that might have led to charges being applied mistakenly.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thelobster.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thelobster.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thelobster.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

The Lobster Customer Service Info

If you need assistance, here's how you can get in touch with The Lobster's support team.

Phone

The phone is not available.

support@thelobster.com

Site

https://thelobster.com/pages/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from The Lobster show up?

LOBSTER THELOBSTER THE LOBSTER TLOBSTER THELOBSTER.COM TLOBSTER.COM TELLOBSTER LOBSTER ONLINE LOBSTER PAYMENT LOBSTER SUBSCRIPTION TLOBSTER SUBSCRIPTION

The Easiest Way to Cancel The Lobster

If you're frustrated trying to cancel your subscription, membership, or bill from The Lobster—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.