Is SG fraud?

• Subscriptions: Customers may have signed up for Sweetgreen’s subscription service, which automatically charges for recurring orders.
• Order Errors: Charges may occur due to mistakes like accidental duplicate orders placed through the app or website.
• Pre-ordered Items: Payments might be processed for items ordered in advance, especially if the payment is taken at the time of the order rather than upon delivery.
• Fees: Some users reported extra fees for delivery or service charges added during checkout.
• Promotions and Discounts: Confusion over promotions can lead to unexpected charges if discounts weren't applied as anticipated.
• Add-ons: Customers frequently add extras like proteins or toppings, which can also increase the total price unexpectedly.
• Cancellation Policies: If a customer canceled an order after a certain timeframe, they might still see a charge for a non-refundable order.
• Payment Method Issues: Users have pointed out that issues with saved payment methods could lead to double charges or authorized amounts that appear as actual charges.
• Gift Cards: If customers use gift cards, the remaining balance may lead to confusion over subsequent charges on their credit card.
• In-app Promotions: Users have reported being charged for loyalty rewards or promotional offers that required additional payment.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the sweetgreen.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sweetgreen.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sweetgreen.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.