Is SDC fraud?

• Initial Purchase of Aligners: Customers are charged for the aligners after selecting their treatment plan.
• Monthly Payment Plans: Many customers opt for a financing option that requires monthly payments, which can lead to recurring charges.
• Retainers and Maintenance Products: Additional purchases for retainers or other dental products may incur separate charges.
• Shipping Fees: Customers might see charges for shipping their aligners to their home addresses.
• Subscription Services: Users may be enrolled in a subscription for regular check-ins or additional services, leading to ongoing charges.
• Late Fees: If payments are missed or delayed, customers have reported incurring late fees.
• Unseen Add-Ons: Some customers have mentioned unexpected charges for add-ons or services not clearly communicated during the purchase process.
• Cancellations and Refund Issues: Charges may arise from cancellation penalties or situations where refunds were not processed as expected.
• Incorrect Billing: Mistakes in billing—whether due to user error or system issues—can lead to unintended charges.
• Promotional Offers: Some promotions might automatically enroll users into a service that leads to additional charges if not canceled in time.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smiledirect.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smiledirect.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smiledirect.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.