Is Shoals Insurance Group fraud?

The Guide to Understanding Why You Were Charged By “Shoals Insurance Group” and What To Do About It (shoalsinsurancegroup.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Shoals Insurance Group"?

Shoals Insurance Group helps people manage their insurance needs, offering various plans to protect homes and vehicles. They provide easy billing and subscription services, so you can get coverage without hassle. If you see a charge from them, it's likely for your insurance policy or coverage you selected with them.

Shoals Insurance Group: The name of the company providing insurance services.
Insurance: A form of protection that covers financial loss in various situations, such as accidents or health issues.
Group: This typically indicates that the company may offer policies for multiple people or entities, often providing better rates or terms.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Charges from shoals may show up as:

Shoals Insurance Group Shoals Ins Shoals Group Shoals Insurance Shoals Insurance Co Shoals Insurance Payment Shoals Insurance Serv ShoalsInsGroup

Why do people get charges like this from shoals?

Subscription Fees: Customers may see recurring charges for insurance coverage subscriptions that they signed up for.
Policy Renewals: Charges could be linked to automatic renewals of existing insurance policies.
Service Fees: Users have reported additional fees for specific services, such as processing claims or policy amendments.
One-time Purchases: Some users might get charged for one-time insurance products or services that are offered at checkout.
Premium Increases: Customers might experience higher charges due to premium increases at renewal.
Account Maintenance Fees: Charges may be applied for account maintenance or missed payments.
Referral Charges: If users participated in referral programs, they may incur associated costs depending on the terms.
Optional Add-ons: Charges could stem from optional add-ons to their insurance policies that were not clearly outlined at signup.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the shoalsinsurancegroup.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the shoalsinsurancegroup.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with shoalsinsurancegroup.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

shoals Customer Service Info

If you need assistance, here's how you can get in touch with shoals's support team.

Phone

The phone is not available.

support@shoalsinsurancegroup.com

Site

https://shoalsinsurancegroup.com/contact/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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The Easiest Way to Cancel shoals

If you're frustrated trying to cancel your subscription, membership, or bill from shoals—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.