Is ScrapeHero Inc. fraud?

• Subscription Fees: Customers who sign up for a monthly or annual subscription plan may be charged automatically until they cancel.
• Data Scraping Services: Charges can occur when users utilize ScrapeHero's data scraping services on a pay-per-use basis.
• API Access: Users accessing ScrapeHero's APIs for data extraction may incur charges based on the volume of requests or data retrieved.
• Additional Features: Some users have reported unexpected charges for advanced features or add-ons that exceed the basic plan limitations.
• Trial Period Conversions: Customers may forget to cancel after a free trial period, leading to automatic billing once the trial ends.
• Overages: Exceeding usage limits in terms of data scraped or API calls can result in additional fees being applied to accounts.
• Multiple Accounts: Charges may arise if users create multiple accounts or inadvertently sign up for additional services under different accounts.
• Manual Order Process: Some users have mentioned being charged for manual data collection services that are not clearly communicated before purchase.
• Service Upgrades: Upgrading from a basic to a higher-tier plan can lead to immediate charges reflecting the new plan's pricing structure.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the scrapehero.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the scrapehero.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with scrapehero.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.