Is People’s Equipment fraud?

• Subscription Fees: Customers may be charged for ongoing subscriptions that were signed up for, often linked to rental or service options.
• Rental Charges: Fees for equipment rentals can appear as charges, especially if the duration extends beyond the initial quote or agreement.
• Purchase Transactions: Direct purchases of equipment or supplies can lead to charges showing up on accounts, particularly if multiple items are ordered at once.
• Late Fees: Users reported being charged for returning equipment late, which can add additional costs beyond the initial rental fee.
• Service Fees: Extra charges may apply for services such as delivery or setup, which some customers may not have anticipated.
• Accidental Renewals: Automatic renewal of subscriptions or services can lead to unexpected charges if users do not cancel in time.
• Deposit Holds: Some customers noted that their accounts were charged for deposit holds, which are refundable but can be confusing during transactions.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the rtlequipment.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the rtlequipment.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with rtlequipment.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.