Is RentsUp fraud?

• Subscription Fees: Users might subscribe to a premium service for enhanced features, which incurs a regular charge.
• Property Listings: Charges can arise from posting rental listings or upgrading them for better visibility.
• Service Fees: Additional service fees may apply for processing transactions related to rentals.
• Transaction Fees: Customers may incur charges for any financial transactions made through the platform.
• One-time Purchases: Users might make one-time purchases for specific features or services offered by RentsUp.
• Advertisement Costs: Charges may stem from paid advertisements to promote properties.
• Late Fees: Users might be charged late fees if payments related to rentals are overdue.
• Refund Processing: In some instances, customers have reported fees associated with processing refunds.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the rentsup.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the rentsup.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with rentsup.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.