Is Joe's Food Delivery fraud?

• Online Orders: Customers may receive charges for online pizza orders made through orderjoes.com that they may have forgotten about or overlooked.
• Subscriptions: Some users reported being charged for subscription services, including monthly meal deals or loyalty programs they had signed up for.
• Automatic Renewals: Users may not realize that certain promotions or memberships have automatic renewal features, leading to unexpected charges.
• Delivery Fees: Charges may include delivery fees that were not clearly communicated at checkout, especially during peak hours.
• Multiple Transactions: If users ordered multiple items in one go, they might see several charges reflecting each item separately.
• Tips and Service Fees: Additional costs, such as tips or service fees, can sometimes be added to the total without clear notice.
• Failed Transactions: Some people experienced duplicate charges due to failed transactions being processed multiple times.
• In-App Purchases: For those using a mobile app, charges might stem from in-app purchases or upgrades not required for food orders.
• Gift Cards: Users may encounter charges when redeeming gift cards or credits, which could lead to confusion if they were expecting a free meal.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the orderjoes.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the orderjoes.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with orderjoes.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.