Is NOVO fraud?

• Subscriptions: Customers may forget about recurring subscriptions that are linked to their Novo account, leading to unexpected charges.
• Merchant Transactions: Charges could come from purchases made at various merchants that users may not immediately recognize, especially if the merchant name differs from the business name.
• Transfer Fees: There may be charges related to transferring money between accounts or to/from other services that customers weren't aware of.
• ATM Fees: If customers use their Novo card at ATMs outside the network, they might incur additional fees.
• Cashback Programs: Some transactions associated with cashback rewards might confuse users if they don’t remember opting into a specific program.
• Payment Processing Services: Users operating business accounts might see charges related to payment processing for services utilized, such as invoicing or payroll.
• International Transactions: Charges may apply for purchases made in foreign currencies due to conversion fees.
• Disputed Transactions: Users expecting refunds on disputed transactions may see temporary charges until the issue is resolved.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the novo.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the novo.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with novo.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.