Is New Wave fraud?

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The Guide to Understanding Why You Were Charged By “New Wave” and What To Do About It (newwave-salon.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "New Wave"?

New Wave is a salon service that focuses on providing trendy haircuts, coloring, and styling to keep you looking your best. They offer subscription options that make it easy to manage your beauty appointments and payments, so you’ll see regular charges on your statement. If you notice a charge from New Wave, it's likely for one of these subscription services that keep your hair fresh and fabulous.

New Wave: The name of the business or merchant where the transaction took place.
Location: The physical address or branch of the merchant, indicating where the purchase was made.
Transaction Type: This indicates whether the transaction is a purchase, deposit, or other type of financial activity.
Amount: The total cost of the purchase, often presented in currency.
Date: The specific date when the transaction occurred.
Masked Account Number: A part of your card number that is hidden for security reasons, showing only the last few digits.
Reference ID: A unique identifier for the transaction that helps track it in case of questions or issues.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from new wave?

Subscription Fees: Some customers sign up for a recurring membership that charges them monthly for services or exclusive offers.
Product Purchases: Users may order beauty or hair care products through the site, leading to charges when the products are shipped.
Service Charges: Charges may apply for specific services like haircuts, treatments, or styling sessions booked through the salon's platform.
No-Show Fees: Customers may be charged a fee for not attending a scheduled appointment without prior cancellation.
Cancellation Fees: If a customer cancels an appointment within 24 hours, they might incur a cancellation fee.
Late Cancellation Fees: Similar to cancellation fees, these apply if an appointment is canceled too close to the scheduled time.
Upgrade Costs: Customers opting for premium services or add-ons during their appointment may see additional charges.
Promotional Charges: Occasionally, users may subscribe to a promo or offer, leading to unexpected charges if terms change.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the newwave-salon.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the newwave-salon.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with newwave-salon.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

new wave Customer Service Info

If you need assistance, here's how you can get in touch with new wave's support team.

Phone

The phone is not available.

support@newwave-salon.com

Site

https://newwave-salon.com/contact/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from new wave show up?

NEW WAVE SALON NEWWAVE-SALON.COM NWAVE SALON NWAVE-SALON 1PASSWORD-DDA-PIN-POS-PUR-CD NWAVE-SALON-XYZ NEW WAVE S NEWWAVESALON NWAVE-1234 NWAVE SPA

The Easiest Way to Cancel new wave

If you're frustrated trying to cancel your subscription, membership, or bill from new wave—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.