Is NatJan.com fraud?

• Subscription Services: Many users have reported being charged due to automatic renewals of janitorial service subscriptions that they may have forgotten about.
• One-Time Purchases: Charges can stem from one-time purchases for cleaning supplies or equipment that were ordered through the website.
• Special Requests: Some customers noted that additional charges applied for special requests like deep cleaning or particular services outside the standard offering.
• Late Cancellation Fees: Users have mentioned being charged fees for cancelling services within the specified notice period.
• Additional Hours: Customers were charged extra for overtime on cleaning services that extended beyond the originally agreed time.
• Misunderstandings on Services: Miscommunication about the scope of work can lead to unexpected charges, especially if extra tasks were performed without prior agreement.
• Service Changes: Adjusting the services requested (like moving from a bi-weekly to a weekly cleaning) has led to changes in billing that some users weren’t aware of.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the natjan.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the natjan.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with natjan.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.