Is Nana's Cafe fraud?

• Monthly Subscriptions: Customers may inadvertently sign up for a monthly subscription service for menu items or online ordering, leading to recurring charges.
• One-Time Purchases: Charges may be for individual food orders or specialty items that were not clearly indicated as paid during the transaction.
• Delivery Charges: Often, users report seeing additional fees for delivery services that weren't included in the initial price display.
• Tips and Service Charges: Some customers mentioned that tips or extra service charges were automatically added to their bills, resulting in unexpected totals.
• Refund Delays: Users have complained about delays in receiving refunds for canceled orders, leading them to think they were double-charged.
• Menu Item Changes: Adjustments to menu items (like special promotions) may cause confusion in billing, with customers being charged for items they didn't order or at a different price.
• Account-Linked Purchases: If customers have accounts set up, they may not fully realize they are opting into recurring charges tied to previous orders or loyalty programs.
• Online Ordering Fees: Some have noted additional fees associated with online orders that weren't clear at checkout, contributing to higher-than-expected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the nanascafeguam.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the nanascafeguam.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with nanascafeguam.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.