Is MY THORNTONS fraud?

• Subscription Services: Customers may be charged for monthly subscriptions related to rewards or loyalty programs that they signed up for, often without realizing it.
• Product Purchases: Charges may come from actual purchases of chocolate, snacks, or beverages made at Thorntons stores or online.
• Gift Cards: Buying or reloading gift cards can lead to charges appearing, particularly if done online.
• Promotions: Users sometimes sign up for promotional offers that require automatic payments or renewals that lead to unexpected charges.
• Delivery Fees: Online purchases may include delivery charges that become apparent during checkout or upon receipt of items.
• Account Issues: Some customers report being charged erroneously due to billing mistakes or issues with their accounts.
• Third-party Services: Charges may also arise from using third-party applications or delivery services affiliated with Thorntons, which handle orders on behalf of the company.
• State Sales Tax: Some customers notice additional sales tax applied to their orders, leading to confusion over expected charges during the payment process.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the mythorntons.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the mythorntons.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with mythorntons.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.