Is Mr. Chocolate fraud?

• One-time purchases: Customers often see charges after buying chocolates or gifts directly from the Jacques Torres website.
• Subscription services: Some users may have signed up for recurring chocolate box deliveries, leading to regular charges.
• Gift card transactions: Purchasing gift cards for others can also result in a charge appearing on the buyer's account.
• Shipping fees: Additional shipping charges may be applied to orders, contributing to the total cost seen on statements.
• Pre-orders: Customers may be charged for pre-ordered items prior to their release as part of the transaction process.
• Service fees: Some reported experiences indicate unexpected service or handling fees associated with certain transactions.
• Account holds: In some cases, temporary holds might appear if there was an issue with processing payment.
• Refund delays: Customers have noted that refunds can take time to process, leading to confusion about charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the mrchocolate.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the mrchocolate.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with mrchocolate.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.