Is Jacques Torres Chocolate fraud?

• One-time Purchases: Customers may be charged for placing orders for chocolates or gift baskets directly through the website.
• Subscriptions: Some users have reported being enrolled in recurring subscription services for chocolates, leading to automatic charges.
• Shipping Fees: Additional charges might be applied for shipping costs, which can vary depending on destination and delivery speed.
• Special Promotions: Charges may appear if users subscribe to or opt into special promotional offerings that require upfront payment.
• Order Modifications: If customers modify their orders after initial placement, additional charges may occur to cover the changes.
• Gift Wrap or Customization: Added services like gift wrapping or personalized messages can lead to extra fees on the final bill.
• Returns or Refund Fees: Some have noted that return processing might incur additional charges, depending on the store's policy.
• International Orders: Customers ordering from outside the U.S. might see unexpected international shipping or customs fees added to their total.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the mrchocolate.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the mrchocolate.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with mrchocolate.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.