Is Koi Shop fraud?

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The Guide to Understanding Why You Were Charged By “Koi Shop” and What To Do About It (koibw.ch)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Koi Shop"?

Koi at koibw.ch offers a variety of services, including user-friendly subscriptions for managing your finances and easy billing options. They help you keep track of your expenses and subscriptions, making it simpler to stay on top of your budget. If you see a charge from them, it's likely for these helpful services that make managing your money a breeze.

Koi Shop: The name of the store where the transaction occurred.
Purchase: Indicates that you bought something during this transaction.
Transaction ID: A unique number assigned to this specific purchase for reference and tracking.
Date: The date when the transaction took place.
Location: The address or area where the Koi Shop is located, giving you an idea of where you made the purchase.
Payment Method: Refers to how you paid for the purchase, like a credit card or cash.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from koi?

Subscription Charges: Many users report being automatically subscribed to services after a free trial, leading to unexpected charges if not canceled in time.
In-app Purchases: Charges may arise from in-app purchases users make for additional features or content without realizing the total cost.
Service Fees: Some users mention being charged fees for specific services offered by koi that they may have agreed to without thoroughly reviewing terms.
Multiple Accounts: Customers sometimes create multiple accounts and forget about them, accruing charges across those accounts.
Renewal Fees: Recurring charges can happen if users don't opt out of auto-renewal for subscriptions, even if they thought they had canceled.
Currency Conversion Fees: International users have reported additional transaction fees due to currency conversion when making purchases.
Mistaken Transactions: Users may mistakenly purchase additional services or products due to confusing navigation on the platform.
Promotional Offers: Users sign up for promotional deals that convert into paid services after a limited period, leading to charges they weren't expecting.
Account Upgrades: Charges can occur when users upgrade to premium accounts for enhanced features without realizing the cost.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the koibw.ch via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the koibw.ch refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with koibw.ch, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

koi Customer Service Info

If you need assistance, here's how you can get in touch with koi's support team.

Phone

The phone is not available.

support@koibw.ch

Site

https://www.koibw.ch/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from koi show up?

KOIWALLET KOI-CHARGE KOI-SUBSCRIPTION KOI-APP KOI-BILLING KOI-SERVICES KOI-STORE KOIBW-TRANSACTION KOIBW-SUPPORT KOIBW-ORDER KOIBW-SERVICE-FEE KOI-PLATFORM-USAGE KOI-PAYMENT KOI-ONLINE-ORDER KOI-MEMBERSHIP

The Easiest Way to Cancel koi

If you're frustrated trying to cancel your subscription, membership, or bill from koi—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.