Is HILLS ACE H/W fraud?

This article and service are not officially affiliated with Hill's Ace Hardware

The Guide to Understanding Why You Were Charged By “HILLS ACE H/W” and What To Do About It (hillsace.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "HILLS ACE H/W"?

Hill's Ace Hardware is your go-to place for all your home improvement needs. They offer a wide variety of tools, paint, and gardening supplies, and even provide services like key cutting and screen repair. If you see a billing from them, it might be for a subscription service that delivers tools or supplies right to your door, making it super easy to keep your projects on track.

HILLS: This part typically represents the name or location of the store or business where the transaction occurred.
ACE: This could refer to the type of store, in this case, it likely indicates that it is a hardware store (ACE is a well-known hardware store chain).
H/W: Abbreviation for "hardware," confirming that the transaction is related to hardware items, such as tools or home improvement products.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Hill's Ace Hardware?

Product Purchases: Customers may receive charges for items bought directly from Hill's Ace Hardware, either in-store or online.
Subscription Services: Users might be signed up for a subscription service related to tools, products, or memberships that automatically renew.
Delivery Charges: Fees may be applied for home delivery or order pickup services.
Service Fees: Charges could arise from installations, repairs, or other services provided by the store.
Restocking Fees: Some returns may incur restocking fees, leading to unexpected charges.
Account Errors: Users noted instances of double charges due to processing errors or account issues, especially in online transactions.
Membership Fees: Customers who join loyalty programs might experience annual or monthly fees that can result in charges.
Promotional Sign-ups: Signing up for promotions or trial offers may inadvertently lead to future charges if not canceled in time.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the hillsace.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the hillsace.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hillsace.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Hill's Ace Hardware Customer Service Info

If you need assistance, here's how you can get in touch with Hill's Ace Hardware's support team.

Phone

The phone is not available.

info@hillsace.com

Site

https://hillsace.com/contact-us/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Hill's Ace Hardware show up?

HILL'S ACE HWY HILL'S ACE HARDWARE HILLS ACE HARDWARE HILL'S ACE HDWE HILLS ACE HILL'S ACE HILL'S ACE HARDWR HILL'S ACE HARDW ACE HARDWARE HILLS HILLS HARDWARE HILL'S ACE PAYMT HILLACE HILLSACE.COM

The Easiest Way to Cancel Hill's Ace Hardware

If you're frustrated trying to cancel your subscription, membership, or bill from Hill's Ace Hardware—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.