Is HEROES.COM fraud?

• Subscription Fees: Many users reported being charged for a subscription they did not realize they had signed up for, often linked to a free trial that automatically converted to a paid plan.
• In-App Purchases: Customers mentioned unexpected charges from in-app purchases made within the app, sometimes for features or tools that were easy to overlook.
• Service Fees: Some users experienced charges for specific services rendered, which may have included additional fees that were not clearly disclosed upfront.
• Repeated Charges: A number of complaints indicated instances of being charged multiple times for the same service or subscription, due to billing errors.
• Account Upgrades: Users often shared that they were billed for upgrades they didn’t intend to purchase, particularly when navigating through various service options.
• Disabling Free Trials: Several customers found they were still billed after they believed they had canceled their free trials, highlighting issues with cancelation processes.
• Automatic Renewals: Users reported frustration with automatic renewals on services that they expected to be one-time purchases, leading to unexpected charges on their accounts.
• Currency Conversion Fees: International users noted additional charges stemming from currency conversion when transactions were processed in different currencies than expected.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the heroes.services via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the heroes.services refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with heroes.services, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.