Is Hand & Stone Spa fraud?

• Membership/subscription fees: Many customers sign up for monthly membership plans, which automatically charge a recurring fee unless canceled.
• No-show fees: Some users reported being charged when they failed to show up for an appointment without prior cancellation.
• Late cancellation fees: Customers have mentioned being charged for appointments they canceled within the late notice period specified in the policies.
• Add-ons to services: Charges can occur if customers opt for additional services or upgrades during their appointment, such as aromatherapy or hot stones.
• Promotional offers: Some users noted confusion over promotional pricing that led to added charges when terms weren't fully understood.
• Products purchased: Customers might also see charges for products they buy after their service, such as lotions or essential oils.
• Service fees: Some users reported noticing service or processing fees in their statements related to their appointments.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the handandstoneedgewater.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the handandstoneedgewater.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with handandstoneedgewater.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.