Is Hand & Stone Massage fraud?

• Membership Fees: Many users report regular monthly charges for their membership, which provides discounts on services.
• Unused Services: Customers may forget to cancel or use their pre-purchased services, leading to charges for unused sessions.
• Annual Fees: Some memberships have an annual renewal fee that users may not be aware of.
• Additional Services: Charges may occur for upgrades or add-ons during a visit, like aromatherapy or hot stone treatments.
• No-Show Fees: Customers might incur fees if they miss an appointment without proper notice.
• Gift Card Purchases: Buying gift cards can lead to unexpected charges if not carefully monitored.
• Automatic Renewals: Memberships might be set to automatically renew without clear communication, resulting in unexpected charges.
• Cancellation Policies: Users might be charged for canceling appointments too close to the scheduled time.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the handandstoneedgewater.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the handandstoneedgewater.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with handandstoneedgewater.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.