Is Hand & Stone fraud?

• Membership Fees: Customers may be charged for monthly membership fees if they enrolled in a subscription plan that offers discounted services.
• Unused Credits: If a customer has unused credits from previous months that they haven’t redeemed, these might automatically roll over and charge them when the membership renews.
• Additional Services: Some customers report being charged for add-on services (like aroma therapy or hot stones) that were not included in the base price of their massage.
• No-Show Fees: Clients who miss scheduled appointments without prior notice might incur a no-show fee.
• Cancellation Policy: Some users have experienced charges when they canceled their appointments within the stipulated time frame outlined in the cancellation policy.
• Upgrades: If a customer opts for an upgrade to a more expensive treatment at the time of their visit, they will see a higher charge.
• Product Purchases: Customers may be charged for any skincare products purchased during their visit, which can sometimes catch them by surprise.
• Automatic Renewals: Subscription memberships often renew automatically unless canceled beforehand, leading to unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the handandstoneedgewater.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the handandstoneedgewater.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with handandstoneedgewater.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.