Is Grove.com fraud?

• Subscriptions: Customers may subscribe to Grove's monthly subscription service for household essentials, leading to recurring charges.
• One-time Purchases: Users might forget they made a one-time order for products like cleaning supplies or personal care items.
• Trial Periods: Some users report being charged after a free trial period ends if they didn’t cancel before the trial expired.
• Gift Cards: Redeeming a gift card might also result in a charge if amounts exceeding the gift card balance are used.
• Restocking Fees: In certain cases, users noted unexpected fees linked to returns or exchanges.
• Multiple Accounts: Users managing multiple accounts might confuse charges between them.
• Free Shipping Thresholds: Some customers mentioned being charged for shipping when their order fell below the free shipping minimum.
• Shipping Insurance: Optional shipping insurance fees could also be a cause for unexpected charges if selected during checkout.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the grove.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the grove.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with grove.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.