Is FELCO SHOP fraud?

This article and service are not officially affiliated with Felco

The Guide to Understanding Why You Were Charged By “FELCO SHOP” and What To Do About It (felco.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "FELCO SHOP"?

Felco provides a range of gardening tools and equipment, perfect for anyone who loves to tend to plants or maintain their garden. They offer a subscription service that allows customers to receive regular shipments of their favorite tools or necessary supplies, which is why you might see a billing statement from them. Overall, Felco makes it easy to keep your garden looking its best without any hassle.

FELCO SHOP: The name of the store or business where you made the purchase.
Location: Sometimes stores include their address, which tells you exactly where the purchase was made.
Transaction type: This might indicate what type of transaction it is, such as a purchase, refund, or payment.
Payment method: This can show how you paid (like debit or credit card), though it may not always appear in the descriptor.
Masked account number: A portion of your card number is usually hidden for security reasons, helping to protect your personal information.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Felco?

Product Purchases: Customers may see charges related to actual purchases of Felco products, like pruners or gardening tools, made directly through their website.
Subscription Services: Some users have reported being charged for subscription services offered by Felco, such as gardening tips or premium content.
Accidental Orders: There are instances where customers accidentally placed orders or forgot about items in their shopping cart, leading to unexpected charges.
Shipping Costs: Additional charges may come from shipping fees for deliveries of products ordered online.
Membership Fees: If Felco has a loyalty or membership program, customers may be charged a fee for joining or for annual renewal.
Auto-Renewal: Customers signed up for any auto-renewal services may see recurring charges that they did not anticipate.
International Fees: Users outside the US may face extra charges for international shipping or currency conversion fees.
Restocking Fees: Some reports suggest that customers might be charged restocking fees if they returned products.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the felco.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the felco.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with felco.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Felco Customer Service Info

If you need assistance, here's how you can get in touch with Felco's support team.

Phone

The phone is not available.

customerservice@felco.com

Site

https://www.felco.com/us/en/contact/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from Felco show up?

FELCO INC FELCO PAYMENTS FELCO TECHNOLOGIES FELCO PURCHASE FELCO SERVICES FELCO ONLINE FELCO SHOP FELCO SUBSCRIPTION FELCO TRANSFER FELCO TRANSACTION

The Easiest Way to Cancel Felco

If you're frustrated trying to cancel your subscription, membership, or bill from Felco—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.