Is CAUDALIE fraud?

• Subscription Services: Customers may unknowingly enroll in auto-renewal subscription services for products or memberships that lead to recurring charges.
• One-Time Purchases: Charges can occur for purchasing products directly from Caudalie's website.
• Shipping Fees: Additional charges may arise from shipping costs associated with online orders.
• Promotions and Trials: Some users have reported charges after signing up for free trials that automatically convert to paid subscriptions.
• Gift Cards: If a customer redeems a gift card, it may initiate charges that are not clearly indicated at the time of purchase.
• International Fees: Customers purchasing from outside their home country may incur foreign transaction fees in addition to product costs.
• Return Shipping Costs: In the case of returning items, some customers mentioned being charged for return shipping.
• Promotional Offers: Misunderstandings about promotional offers or insufficient clarity on terms may lead to unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the en.caudalie.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the en.caudalie.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with en.caudalie.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.